Shipping policy

1. General

We ship orders to the address provided by the customer at checkout. Please make sure all delivery details are correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

2. Processing Time

Orders are processed after payment has been received.

Regular in-stock items are usually processed within 1–3 business days.

Custom or pre-order items may take longer, depending on supplier availability, printing, and delivery times.

3. Delivery Time

Estimated delivery times are only estimates and may vary.

Delays may happen due to shipping providers, customs, holidays, high order volume, supplier delays, weather conditions, or other reasons outside our control.

We are not responsible for delays caused by the shipping provider or third parties.

4. Pre-Orders and Custom Orders

For pre-order or custom items, the delivery date shown is an estimate, not a guaranteed delivery date.

By placing a pre-order or custom order, the customer understands that delivery may take longer than regular in-stock items.

Custom orders are processed only after payment has been received.

5. Tracking

If tracking is available, we will provide the tracking information to the customer.

Once the package has been handed over to the shipping provider, delivery updates are handled by the shipping provider.

6. Wrong Address

The customer is responsible for providing the correct name, phone number, email and delivery address.

If an order is returned, delayed or lost because of incorrect delivery details, the customer may be responsible for additional shipping costs.

7. Unclaimed Packages

If a package is not picked up or is returned to us because the customer did not collect it in time, the customer may need to pay for reshipping.

Shipping costs are not refunded for unclaimed packages.

8. Lost or Damaged Packages

If your package is lost or damaged during delivery, please contact us as soon as possible.

We will help with the issue and contact the shipping provider if needed.

If the item was damaged before delivery or we sent the wrong product, we will offer a replacement, exchange or refund.

9. In-Person Pickup

If pickup is available, the customer must collect the order at the agreed time and location.

Once the order has been picked up, the customer should check the item immediately.

10. Contact

For shipping questions or delivery issues, please contact us with your order details.